Who is responsible for installation?

[dessie]

If a buildings reg. certificate says the gas work has been carried out by a person "on behalf of" another company, who do I chase for support / advice?

I was under the impression when I had my boiler fitted that the plumber had his own company, his name was on the paperwork when it came through a few weeks later, but the work was on behalf of another company I'd never heard of.

I now have an issue with paperwork/warranty, when I rang the company they said nothing to do with them, it was the individual that did the work?? Can they do that?

The fitter is listed as an engineer of this company on the gas safe website.. his own company is not registered..

I now cannot get hold of the fitter at the moment..

Who is ultimately responsible?

Thank you

 

[SimonG]

who did you pay?

 

[dessie]

The fitters "company" that's not registered

 

[stevetheplumber]

that will be who your contract is with i would speak to gas safe if the fitter isnt registered then he is working illegally unless he is employed by the second company in which case the responsibility is theirs

 

[oz-plumber]

Who provided you the quotation?

You obviously accepted it and had the work done in accordance to the terms of the quotation.

Were you informed that the work was going to be done by a third party?

How did you find the company that you thought were going to do the job?

 

[dessie]

He was recommended by another plumber who had done work for me before and he is well known in the plumbing trade so I didn't question it...
The quotation was provided by his own company and I believed his company carried the work out. I still have his business card ..
I've had his work checked and it's all good..
All I'm worried about is if he disappears off the face of the earth who is responsible for the initial fitting and warranty..
Gas safe have said it's the company on the buildings reg. but they're passing the buck as I'm finding a lot of people do once they take your money

 

[stevetheplumber]

i would chase the company that has registered the boiler if they have registered it it must be their responsibility and you have the written proof they were involved

 

[kirkgas]

He was recommended by another plumber who had done work for me before and he is well known in the plumbing trade so I didn't question it...
The quotation was provided by his own company and I believed his company carried the work out. I still have his business card ..
I've had his work checked and it's all good..
All I'm worried about is if he disappears off the face of the earth who is responsible for the initial fitting and warranty..
Gas safe have said it's the company on the buildings reg. but they're passing the buck as I'm finding a lot of people do once they take your money

Your contract is with the company you instructed and paid, not your problem if they subby the work out, get them to deal with the issue and they can chase the original installer

 

[kozak1968]

The boiler will be under warranty with the manufacturer. Try them if its a boiler problem.

 

[Click]

Sounds like the fitter has used the company's GSR details to sign off the work, as an individual he isnt GSR, even though he is qualified to work with gas.
In case something goes wrong with the installation, you need to chase him, not the company - they will wash their hands.
In case something goes wrong with the boiler, you chase the manufacturer, they send out their own service engineers. If the problem developed due to incorrect/incomplete installation, the warranty can be void, and you're back to chasing the original installer.

 

[dessie]

Lesson learnt... always check a company's details

 

[aqua.heat]

Sounds like this guy is doing homers and using his companies GSR number to sign them off.

Although he is competent to work with gas it is still technically illegal as he is not registered to carry out works outside of the registered company.

Your recourse will always lie with the guy that came to fit it.

If you really want to put the cat amongst the pigeons then you could request a free inspection from Gas Safe to ensure it is installed correctly and safely.

If the boiler is under warranty then it would be the manufacturer to come out and effect any repairs. Warranty will be based on correct installation, registration and benchmark book completed.

Jon