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Online help is topic-oriented, procedural or reference information delivered through computer software. It's a form of user assistance. Most online help is designed to give assistance in the use of a software application, web or operating system, but can also be used to present information on a broad range of subjects. When online help is linked to the state of the application (what the user is doing), it is called Context-sensitive help.

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  1. C

    Help getting access to the mechanism of this tap please.

    Hi, can anyone advise regarding getting access to the working mechanism within this tap. It's leaking and I want to change the washer. There's no grub nut around the base and as can be seen there's no access via the top of the tap. I'm thinking that the top skirt will unscrew with the help of a...
  2. L

    Need help with modifying stack for HE washer & Utility sink.

    Hi All, Could use some valued help redoing a stack to accommodate a washer and utility sink. The plan is to have the washer, then the dryer , then the utility sink all to the left of the stack. I believe the previous owner move the builder intended spot to make a bedroom, which I am...
  3. B

    Small washing machine drainpipe, help please!

    My husband is trying to install a Cat Genie, a self-flushing litter box. The box liquifies the cat poop and drains it into the washing machine drain. Our problem is our current drainpipe is only 1.5 inches wide and also made of copper. He is worried about backflow. Do you have any advice for...
  4. L

    Thermal store question/query please

    Hi, I am getting my old hot water cylinder tank replaced (my property has no boiler as it is a full electric property). My plumber suggested changing to a thermal store. He is a competent plumber but are there any certificates that I need to ask for, is this notifiable work and would you...
  5. I

    Help with New Vaillant Boiler not staying on

    Dear All, Please kindly advise, i don't know what else to do! Had new boiler Vaillant 424 heat only open vent boiler installed with new flue and filter, new pump, plus new Hive. Did full power flush of all 5 radiators before the installation. It has been 10days and boiler stil not working...
  6. J

    Need (simple) help with boilermate boiler and radiators

    Hi we moved into our house last summer and it wasn’t until winter we started having problems. We couldn’t get the radiators to work until my dad came around and fiddled with loads of stuff on the boiler and the radiators. To his credit it worked but now we can’t get the radiators to go off and...
  7. J

    Gloworm combi boiler help!!!

    Some advice would be very much appreciated. Our Gloworm Ultracom 38CXI combi boiler recently developed a few issues. Recently some our taps/shower but not all of them will run hot initially and then run cold after around 2 minutes of running hot. The heat exchanger was replaced by our...
  8. J

    Help with my not broken boiler!

    I’ve recently moved into a new house and I’ve had some boiler issues. Nothing broken or bad but I’m just struggling to work it out. Going by the booklet I have the settings correct for permanent hot water and no central heating yet my downstairs radiator comes on and off numerous times through...
  9. H

    Help with a relay box rewire

    Hi there thanks for your time to look at this. I've got a multi pump / circuit system which is connected via a relay box to the boiler and Honeywell timer programmers. Picture attached. Right now any single circuit can turn the boiler on an off at any time (assuming the programmers allow it)...
  10. 1

    Help please! Dan Foss TP4000 series thermostat

    Hi. I'm hoping for some advice. We have a very ancient thermostat for our radiators in a very old building. This morning there was no heat and the display was blank, so I've changed the batteries and reset, but I can't change the time to allow the program buttons to work. After the reset...
  11. L

    Help - plastic pipes touching radiator

    Hi. Can anyone tell me if it's ok for plastic water pipes to actually touch the radiator? Thanks
  12. J

    Help connecting sink pipes back together

    I can’t work out how to connect this pipe back to the pipe on the wall. Every time I try water leaks down the back wall. Help appreciated. Thanks (images below). https://www.dropbox.com/s/codq3hviw5unrnv/89449072-9E1A-4B62-8A50-1EEF098CC2E4.jpeg?dl=0...
  13. D

    Need help identifying shower control and cartridge?

    Single handle no markings any where. The seat rides on a cylinder and is concaved or valley shaped instead of flat. Been too every pro plumbing supply store and box store in town no help.
  14. nmlyons31

    Hive Installation help

    I'm replacing my multi-zone Danfoss controllers with Hive, so far the downstairs Hive receiver is wired in and working well. I'm having a problem wiring in the Hive Single Channel receiver to replace a Danfoss TP 4000 for the upstairs zone. The TP 4000 is battery powered and has 2 connected...
  15. L

    Need help finding a particular toilet/ vanity unit

    Hi, I'm in the process of buying the fittings for my new bathroom and I'm trying to find a combo toilet/ vanity unit. The one i'm looking for is the darky navy one the second image on the gallery on mabathrooms .co.uk . I spoke to the guy who owns ma bathrooms and he said that the customer...
  16. N

    Cylinder question any help

    i was called out to a fault on a cylinder coil had failed that’s fine But from pics some one has put a 3 port and zone valve on both wired up so a bit confusing
  17. M

    Flip top plug stuck! Please help - any ideas!??

  18. R

    Can anyone help me identify these bathroom taps please?

    Hi Can anyone identify the make and model of these taps please? We have one dripping bathroom sink tap but the plumber we had couldn't find a way to undo the tap / take it apart to get to the cartridge. So he's saying the only way to fix it is to replace the sink taps which would mean also...
  19. simlock

    Looking for help with replcement part Grohe

    Hi, just wondering if anybody can help looking for a replacement part for my Grohe shower controls here is a picture of what i have but can't seem to find this part anywhere, any help would be fantastic, thank you..
  20. F

    Floor wet around toilet. Help!

    Hi, we've just had someone round to fit lino in our toilet. He ripped up the old lino only to reveal a large wet patch around the toilet (see photo). The floor is damp to touch and I'm left wondering what could be the cause of this? Given the shape of the damp patch, would it likely be a leaking...
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